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Legal terms that protect your account and withdrawals

When you open an account with bom4d, your data, deposits and winnings are governed by clear legal terms we've built around Indonesian payment rails like DANA, OVO, GoPay…

Account VerificationWithdrawal SecurityData RetentionPayment Compliance
bom4d Legal terms that protect your account and withdrawals
CONTACT OUR TEAM

Legal support channels and response times

Team online

Live Chat

Our support team answers legal questions and account-access requests via live chat, 24 hours daily. Available through your account menu under Settings > Help & Support.

Email Support

Send detailed policy questions or formal requests to our legal inbox. We respond to verified account holders within 48 hours during Jakarta business hours, Monday to Friday.

Account Settings

View your account permissions, linked payment methods and data-sharing choices directly in Settings > Privacy & Data. Change or revoke consent there without contacting support.

DATA AND SECURITY

How we protect your personal information and payment data

Encryption

All transfers between your device and bom4d use TLS 1.2 encryption. Payment card numbers and bank account details are never stored on our servers; they flow directly to our payment processors DANA, OVO, GoPay or QRIS.

Identity Verification

We match your phone number, name and ID number against government records and your payment provider's data during account setup. This happens once; we don't re-verify unless you change core account details.

Withdrawal Verification

Before any withdrawal leaves your account, we confirm the destination bank or e-wallet matches the method you used to deposit. If you switch payment methods, you must verify the new one with a small test deposit first.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language choice. Analytics cookies track which pages you visit; you can opt out in Settings > Privacy.

Data Deletion

Close your account anytime in Settings > Account Closure. We delete login credentials immediately; transaction history and identity docs remain for seven years for compliance, then are purged automatically.

Third-Party Access

We share your data only with payment processors, fraud prevention vendors and our hosting provider. We never sell your personal information. Where local law permits, we may disclose account data to government authorities upon legal request.

Answers to questions about your account rights and policy

Yes. Go to Settings > Account Details and select 'Update Payment Method'. You'll need to verify the new phone number or bank via a one-time code sent by your payment provider. Withdrawals must go to the newly verified method for 24 hours after the change.

We retain identity documents (ID photos, proof of address) and all transaction records for seven years from the date they're created. This meets Indonesian financial compliance standards. After seven years, records are deleted automatically.

Contact our live chat team immediately. We'll freeze your account, cancel any pending withdrawals and investigate the login. Change your password right away once we confirm the breach. We don't reimburse unauthorized withdrawals if two-factor authentication was disabled.

Access depends on local law. If you're traveling outside Indonesia, you can log in to view your account balance and history, but deposits and withdrawals may be restricted depending on your location and your bank's cross-border rules.

Send a formal data-access request to our legal support email with your account number and verified phone number. We'll compile and send your data (account history, identity documents, payment records) within 30 days in a standard format.

Our support team explains rejections via live chat or email. If the rejection is due to verification or fraud checks, we outline what information or documents we need. You can appeal within 14 days by submitting additional evidence through your account.

Game studios and live-table providers see only your username and account status (logged in, balance tier). They never receive your phone, email, ID number or payment details. Where local law permits, we may share data with law enforcement if legally compelled.