Reference

Terms & Conditions That Protect You

When you open an account with bom4d, you're agreeing to a clear set of rules that keep your wallet safe, your data private and your gameplay fair.

Account Eligibility & JurisdictionPayment & Withdrawal TermsData & Account Security
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bom4d Terms & Conditions That Protect You
GET HELP NOW

Contact Us About Terms Questions

Our support team is here to explain any part of our Terms & Conditions and help you understand your account obligations. Reach out via live chat in the lobby, email, or phone during our support hours. We respond to policy questions within two hours during business days and aim to resolve disputes quickly and fairly.

Team online

Live Chat

Open the chat widget in the lobby bottom-right. Available 08:00–23:00 WIB every day. Ask about account rules, payment terms and dispute resolution.

Email Support

Email [email protected] with your account details and question. We reply within four hours on weekdays. Use this for formal requests and documentation.

In-App Help Centre

Browse the Help menu in settings for FAQs, common account issues and links to full Terms & Conditions. Search by topic or scroll categories.

PROTECTING YOUR ACCOUNT

How We Secure and Respect Your Data

Security and transparency are built into every part of our Terms. We encrypt your payment details, never share your data with third parties without consent, and keep your account accessible only to…

Data Encryption

All transactions and personal details are encrypted using TLS 1.3 standard. Your payment information is stored separately from account activity and never shared with game studios.

Account Access Control

Two-factor authentication protects your login. If someone attempts unauthorized access, we alert you and freeze suspicious activity until you verify your identity via SMS or email.

Data Retention & Deletion

We keep your account data for seven years after closure for regulatory reasons. You can request deletion of non-required fields anytime. Your request is processed within 30 days.

Withdrawal Verification

First withdrawals require identity confirmation via government ID and proof of address. This prevents fraud and money-laundering. Repeat withdrawals use your stored verified details.

Dispute Resolution

If you dispute a transaction, email [email protected] with transaction ID and date. We investigate within five business days and respond with findings and any refund within seven days.

Policy Changes Notice

We notify you via email and in-app alert if Terms change. Changes take effect 14 days after notice. You can close your account if you don't accept changes without penalty.

Common Questions About Our Account Terms

Here are the questions we hear most about how our Terms & Conditions work in practice—what they mean for your deposits, your withdrawals, your data and your rights as an account holder.

Yes. You must read and accept the Terms & Conditions before account creation is complete. You can review them anytime in the Settings menu under Legal. If you don't agree, you won't be able to proceed. Acceptance is a one-time action; updating Terms are notified separately with a 14-day notice period.

Account closure is permanent. Once closed, your account is deactivated within 48 hours, and all deposits move to your registered bank account automatically. Reopening requires creating a new account with a new email. Your original data is retained for seven years for compliance but is not accessible to a new account.

Deposits via these local rails typically appear in your bom4d wallet within 30 seconds of payment confirmation. You'll see a notification in the app and a transaction record in your account history immediately. If a deposit doesn't appear within five minutes, contact support via live chat and provide your transaction reference number.

Withdrawals are processed within 24 hours of approval. Your first withdrawal requires identity verification using government ID and address proof. Subsequent withdrawals use your stored verified details and clear faster. Funds return to your original payment method. The receiving bank or e-wallet may add processing time—typically 1–3 business days.

You can update non-critical details like display name and phone number in Settings > Account. Changes to email, identity or payment method require verification. If you spot an error in your account or a fraudulent transaction, contact support immediately. We investigate within five business days and respond with findings and any refund or correction within seven.

We retain your account data, transaction history and identity verification for seven years after closure for regulatory compliance and to resolve disputes. You can request deletion of non-required personal fields anytime, which we process within 30 days. We never sell or share your data with third parties.

Change your password immediately and enable two-factor authentication in Settings > Security. Contact our support team via live chat or email [email protected] with details. We'll review your account activity, freeze suspicious transactions and reset your access if needed. Report unauthorized withdrawals within 48 hours for fastest investigation.

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